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1/2 DAY VIRTUAL COURSE: Managing Poor Performers

If you are a member of HRNZ, please log in through the HRNZ website to access your member discount.

All pricing includes GST.

Special Fee:

  • HRNZ Member = $297.00
  • Non-member = $367.00

This half-day course will be delivered online via Zoom. It is limited to 25 registrations to ensure you get the most out of this session.

Poorly performing employees will consistently make mistakes, miss deadlines, or lack appropriate skills to properly perform their jobs.

Most Kiwi employers will have poor performers at some stage but avoid performance management for fear of getting the process wrong.

Delays in performance management affect team performance and productivity. Managers fed up with poor performers may dismiss them without proper process, causing costly unfair dismissals.

This live and virtual course is a comprehensive overview of the performance management framework. Find out how to avoid poor performance in the first place, and informally address performance issues through coaching staff for improved performance.

This course is practical and designed to assist you in assisting managers write performance improvement plans and attend performance management meetings.

We will discuss practical options for continued non-performance, including performance improvement plans and issuing warnings, ending employment, and negotiating settlement agreements.

We will answer your questions about formal performance management, such as: What should you do to improve staff performance? What is an appropriate timeline for following a performance management process? How can you avoid common legal pitfalls?

Our employment lawyer Julia Shallcrass will help you meet your legal obligations to reduce the risk of personal grievances. We will explain the law on performance management, including what is good faith and how to act fairly and reasonably. We will explore case law and case studies to help you deal with performance issues.

Attendees will receive a digital workbook including activities and can ask questions virtually during the live seminar. This course involves Q&A and activities for you to discuss in small groups.

Who is this course for?

This course is useful for all HR professionals, particularly those in their first 5 years of practice, or who want the confidence to effectively manage poor performers. It will be useful for people managers and business owners seeking practice guidance on how to improve staff performance and manage poor performers with reduced risk.


"I found this course very valuable and I enjoyed the breakout sessions very much - it really helps to have these interactive types of learning." - Kayla, Corporate Services

"Julia is fantastic at this, much more effective than most I've seen." - Sara, People & Development Lead

All personal development events are subject to HRNZ Terms and Conditions.

Registrations close 8:30am Monday 25 October.

Facilitated by Julia Shallcrass - Kiwiboss

Julia Shallcrass is an employment lawyer who specialises in presenting on employment law and HR innovation. Julia upskills people managers and HR professionals on improving legal compliance, workplace culture and productivity.

As director of KiwiBoss, Julia delivers in-house training to organisations in the public, private and not-for-profit sectors to help create better workplaces. Julia is part of the KiwiBoss team that delivers public courses through HRNZ, and in partnership with Auldhouse, incuding live and virtual courses during COVID-19.

Julia provides online training with new KiwiBoss modules to be released this year. She is a regular webinar presenter for CCH Learning, and subject matter expert for Kineo online training. She is an employment columnist for NZ Herald.

Cancellation Policy

An appropriate substitute participant is welcome any time before the course starts. Please let us know the replacement's name. If you have booked on a member price and a non member is to attend in your place you will be invoiced for the difference in price.

A refund of fees will be made if a cancellation is received in writing at least 10 working days prior to the commencement of the course.

Regrettably, no refunds can be made for cancellations received after this date and you are liable for the full cost of attendance at the course.