Managing Workplace Conflict - New for 2025
- Start: 9:00am
- End: 1:30pm
- Duration: 4 Hours 30 Min
- Category: Professional Development
- Region: Nationwide
- Online
To access member rates, please log in to your membership account, or join HRNZ as a member before registering.
If you wish to register for this event as a non-member, please log in to your non-member account, or create one here. Having a non-member account enables seamless event registration and personalised content delivery.
This engaging virtual course equips you with the skills to resolve disputes confidently, turning conflict into opportunities for collaboration and growth.
Explore the root causes of conflict, from miscommunication to competing priorities, to prevent minor issues from escalating into larger disputes.
Learn practical techniques to manage challenging situations effectively. Enhance your communication skills through active listening and assertive communication to ensure clarity and understanding.
This course will help you can navigate difficult conversations, mediate disputes, and foster a healthier, more collaborative work environment.
Presented by employment lawyer Julia Shallcrass, this course will help you comply with employment and health and safety legislation for a healthy and safe workplace. Find out how to manage situations relating to bullying, harassment, and employee well-being.
This course provides communication strategies and hands-on exercises, so you can follow structured steps to facilitate productive discussions between conflicting parties and mediate difficult conversations with ease. Consider useful strategies and five styles of conflict resolution for managing interpersonal conflict in the workplace.
Explore various conflict resolution strategies, including mediation, negotiation techniques, and problem-solving methods to achieve positive outcomes.
What to expect:
Presented by employment law expert Julia Shallcrass, this course features practical exercises and real-world scenarios, so you can practice conflict resolution in a supportive setting.
By the end of the course, you’ll feel confident managing workplace conflict and guiding employees through difficult situations. This course will help you foster a healthier and more collaborative work environment.
Who is this course for?
This course is ideal for HR professionals at all levels who want to effectively manage and resolve workplace conflicts.
This course is also useful for people managers and business leaders seeking to create a safe work environment, improve team dynamics, and support employees through challenging situations.
Whether you're dealing with interpersonal disputes, workplace tensions, or wider organisational conflicts, this course equips you with the tools and confidence to resolve issues effectively.
Virtual Fee (includes GST):
HRNZ Member = $368.00
Non-member = $437.00
Feel free to email [email protected] if you need any assistance.
This half-day course is limited to 25 attendees and will be delivered online via Zoom.
All professional development events are subject to HRNZ terms and conditions.
Registrations close 12:00pm Monday 17 February unless sold out prior.
Cancellation Policy
An appropriate substitute participant is welcome any time before the course starts. Please let us know the replacement's name. If you have booked on a member price and a non member is to attend in your place you will be invoiced for the difference in price.
A refund of fees will be made if a cancellation is received in writing at least 10 working days prior to the commencement of the course.
Regrettably, no refunds can be made for cancellations received after this date and you are liable for the full cost of attendance at the course.
Presenter Details
Julia Shallcrass
As founder of KiwiBoss, Julia Shallcrass is an employment lawyer with expertise in upskilling HR professionals to create high-performing workplaces. Julia is part of the KiwiBoss team that facilitates inhouse training throughout New Zealand. Julia presents practical and engaging virtual courses through HRNZ, Engineering NZ and Business South to help HR professionals and people managers comply with the law and improve team performance. She regularly presents webinars through CCH Learning. Through inhouse training, Julia develops team leaders and managers to improve results, including through her 4-week online course Leader’s Guide to Performance Management. Julia is an employment columnist for the NZ Herald.
To access member rates, please log into your membership account, or join HRNZ as a member before registering.
If you wish to register for this event as a non-member, please log in to your non-member account, or create one here. Having a non-member account enables seamless event registration and personalised content delivery.